Refunds, cancellation and delivery

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Delivery

EV SkillSphere is an online service. Nothing is shipped. Access is delivered to your account straight after payment is confirmed, usually within a few minutes, and a confirmation email is sent. If access does not appear within one hour of a successful payment, write to with your receipt number.

Cancellation and refunds for direct enrolment

You may cancel and receive a full refund if you ask within 7 days of payment, provided you have attempted no more than four knowledge checks and no certificate has been issued. After that, fees are not refundable, because the full programme has been made available to you. To cancel, email from your registered email address with your receipt number. Approved refunds are returned to the original payment method through Razorpay, normally within 7 working days of approval; your bank may take a few more days to show it. Access ends when the refund is processed.

If a payment was taken twice, or taken but access was not provided, we refund the duplicate or failed payment in full, whatever the date.

Institutional licences

Cancellation and refunds for institutional licences are governed by the agreement or purchase order between the institution and PROLOGUE.

Contact

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